Refund and Returns Policy
Return Policy
At Ecomrunner.com, we are dedicated to providing high-quality products and exceptional customer service. Your satisfaction is our top priority. If you are not completely satisfied with your purchase, you can return it for a full refund or exchange within 30 days of the delivery date. Here are the details of our return policy:
How to Initiate a Return:
- Contact Us: Email our support team at with your order number and the reason for your return.
- Return Instructions: Our team will provide you with detailed return instructions, including the return address and any necessary forms.
- Shipping: Pack the item securely and send it back to us using a trackable shipping method. You are responsible for the return shipping costs.
Conditions for Returns:
- Eligibility: Items must be returned within 30 days of the delivery date. They should be in their original condition, with all tags and packaging intact.
- Refund Process: Once we receive your returned item, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used during the purchase.
- Exclusions: Certain items, such as custom-made products, perishable goods, and digital downloads, are non-refundable.
Additional Information:
- Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or a full refund at no additional cost to you.
- Exchanges: If you prefer an exchange instead of a refund, let us know, and we will assist you with the process.
We are committed to your satisfaction and stand behind the quality of our products. If you have any questions or concerns, please reach out to our customer support team.
Thank you for shopping with Ecomrunner.com.